Shipping policy

Thank you for shopping with Filamora. Below you’ll find details about our shipping process, estimated delivery times, and other important information.

 

📦 Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Please note: During peak seasons or sale periods, processing times may be slightly longer.

 

🚚 Shipping Rates & Delivery Estimates

We offer domestic and international shipping. Shipping charges for your order will be calculated and displayed at checkout.

Destination Estimated Delivery Time Carrier(s) United Kingdom 2–5 business days Royal Mail, Evri Europe 5–10 business days Royal Mail Intl, DPD USA & Canada 7–14 business days USPS, FedEx Rest of World 10–20 business days Varies by region

Please note these are estimates and not guaranteed delivery times.

 

🌍 International Shipping

We ship worldwide. However, international orders may be subject to customs duties, import taxes, or other fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

 

📦 Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor the delivery status.

 

❗ Delays & Issues

We are not responsible for delays caused by the courier, customs, or other external factors beyond our control. However, we’ll do our best to help you resolve any shipping issues—please contact us at info@filamora.com with your order number and concern.

 

📬 Wrong or Incomplete Address

Please double-check your shipping address before completing your order. If an incorrect or incomplete address is provided, and the parcel is returned to us, we may charge a reshipping fee to send it again.

🛑 Lost or Stolen Packages

Filamora is not responsible for lost or stolen packages confirmed to be delivered to the address provided. We recommend contacting the shipping carrier directly if your package is missing.

If you have any questions about your order or shipping details, feel free to contact us at info@filamora.com.