Refund policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition you received it: Unused and in the original packaging if any. You’ll also need to provide a receipt or proof of purchase.
To start a return, please contact us at info@filamora.com. Returns must be sent to the following address: 13 Scholars Walk, Chalfont St Peter, Bucks SL9 0EJ
Items sent back without first requesting a return will not be accepted.
You can always contact us with any return questions at info@filamora.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Some types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom or personalized items
- Personal care goods (e.g., beauty products)
If you're unsure about the eligibility of a specific item, please contact us.
Note: We do not accept returns on sale items or gift cards.
Exchanges
The quickest way to get what you want is to return your item and, once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our general policy, the item must be in its original condition: unworn or unused and in its original packaging, and you must provide proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card provider to post the refund.
If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@filamora.com.